Managed Services

Hosted Services

Solutions can be delivered as a hosted service, providing organisations with on-demand utilisation of traditional IT functions such as infrastructure, applications, security, monitoring, storage, web development and hosting, email, and services.  This hosting service removes the need to procure, accommodate and manage the computer server infrastructure required to run the software or manage and administer the applications and enables organisations to consolidate and outsource the operations of IT needs for a predictable recurring fee.  The service is on-demand and can be rapidly provisioned and released with minimal management effort or service provider interaction.

 

By sharing existing facilities administered by experienced IT operators, organisations can benefit from a more robust and scalable solution offering higher availability, security and reliability than what is available from provisioning an in-house solution.

 

Aquasora’s Managed Hosting is a complete all-in-one solution, where consultants can be responsible for all forms of an organisation’s hosting service provision

  • Hardware setup & configuration
  • Application setup & configuration
  • Hardware and application management & support
  • Operating system patching
  • Network setup, configuration and management
  • Application upgrades
  • Server & application Monitoring
Systems Management and Support

Systems maintenance support services keep critical enterprise systems functioning to deliver required performance, security and reliability.  This service incorporates the management and maintenance of configuration, integration, ongoing quality assurance, issue resolution and support, as well as systems enhancements and upgrades.  Support can address all solution components including networks, servers, desktop systems, mobile devices and peripherals, business systems, software applications, and more.

Help Desk Services

Immediate access to expert assistance is vital when things go wrong.  Staff is on call as required (normal business hours or 24×7) to provide a single point of contact for enquiries relating to system related problems or faults.  Support is available for existing platforms as well as Aquasora delivered systems.  Incidents are managed through to resolution including escalations to third party vendors for second and third level escalations.

Business Continuity

Aquasora is also able to provide a tailored backup and disaster recovery solution to suit an organisation’s requirements.  Systems and data are backed up and stored to protect an organisation’s business critical information.